Quintana Roo Adventure Vacations

The people are excellent. Everybody from the entertainment staff to cleaning services to hotel administration to the restaurant personnel. We ate and drank (all day) and had a great time from morning to night. Everything was clean. The food was good (set your expectations appropriately, it’s not the Ritz Carlton!) I would highly recommend the hotel to anybody looking for a fun and easy family vacation at the beach, especially if you like “participating” (we’re “in” for water aerobics and beach volleyball and crazy pool games (and everything else)).

Room was wonderful, resort is too big. Too long to walk to restaurants and beach.

clean, friendly, good experience

This hotel was a great bang for our buck. We thought the staff was exceptional and courteous. The entire hotel was always being cleaned and amenities being replenished. The entertainment team (Luis, Jesus, Whiskey, Donnie to name a few) was fun all day everyday! Jorge in the Pina Colada Restaurant made our last night so great. Make sure to tip kindly as they are so appreciated and such a great group of people to show appreciation towards.

Great time but some of the staff employees need to be more respectful towards your customers.

Awesome spot! Would 100% to back again.

We have stayed for 7 nights, property is beautiful but customer service is not good :( as well as if you are Expedia VIP you don't get much treated like one. The most disappointing was the dining reservations , the app doesn't work and its impossible to book a dinner at a restaurant. Tried to talk to front desk they said the app only way to go and then talk to people on resort and some even got the whole week booked up front :( we also went and look at those restaurants and almost every one that required reservations was half empty but they wont give us a chance to sit down for a dinner :( we had to eat at buffet only and its not always good tasting food there !

Wonderful place to visit.

This hotel was a great bang for our buck. We thought the staff was exceptional and courteous. The entire hotel was always being cleaned and amenities being replenished. The entertainment team (Luis, Jesus, Whiskey, Donnie to name a few) was fun all day everyday! Jorge in the Pina Colada Restaurant made our last night so great. Make sure to tip kindly as they are so appreciated and such a great group of people to show appreciation towards.

Great time but some of the staff employees need to be more respectful towards your customers.

Room was wonderful, resort is too big. Too long to walk to restaurants and beach.

clean, friendly, good experience

This hotel was a great bang for our buck. We thought the staff was exceptional and courteous. The entire hotel was always being cleaned and amenities being replenished. The entertainment team (Luis, Jesus, Whiskey, Donnie to name a few) was fun all day everyday! Jorge in the Pina Colada Restaurant made our last night so great. Make sure to tip kindly as they are so appreciated and such a great group of people to show appreciation towards.

Great time but some of the staff employees need to be more respectful towards your customers.