Xbalamqué Theater

My stay was overshadowed by a serious security incident and an unacceptable response from resort management. In the middle of the night, an intoxicated man repeatedly knocked on my hotel room door, claiming to be “housekeeping.” He kept returning to my door, making me feel genuinely unsafe. I immediately called security and was told someone would come right away. When no one arrived, I called a second time. It took approximately 20 minutes before anyone finally responded. What was even more concerning was that the person who arrived was not a security officer, but a waiter from one of the resort’s restaurants. He told me he didn’t see anyone and left without conducting a meaningful investigation or offering any reassurance. During one of my calls, I was also told that no one else had complained about the incident, as if that somehow made my experience less valid. The following morning, I went to the front desk and requested to speak with the manager. I had to wait until 10:00 a.m. because no manager was available earlier. I asked that they review the security camera footage and showed them a photo of what appeared to be the man’s ear print on my door after he had been listening outside my room. I was then informed there were no security cameras covering the guest room hallways—only the main entrance. Rather than taking this incident seriously, the manager repeatedly insisted that the resort is “a safe place.” When I asked what they were going to do about the situation, I

Decent place for families