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"This was a great stay near Richmond, close enough to the tube, quiet, and awesome pubs and coffee shops less than a five minute walk away. "

"Communication from the owners was poor right up until the day of check in. I made contact a few days before we were due to stay, to understand the process of check in. After reading my messages, they totally ignored them and we had to call the night before to make sure that our booking was actually in place. The property itself was spacious and clean, but unfortunately there was no love put into this place at all. The decor was bland and uninviting and minimal to say the least. The chest of...

"Listing was not accurate and there was no dryer or heat in the home. Listing photos were amazing, but place was more run down than photos suggested. Stains, damaged cookware, uncomfortable beds, and terrifying stairs up to the bathroom and beds. This could be a good listing with some TLC so I'm hoping that happens."

"The check-in process was abysmal! The code for keybox didn't work, and no one responded to my emails. When someone finally answered the phone, they couldn't provide a code that worked either. It took an entire hour before we could access the property. The house itself is nice in a quiet leafy neighbourhood. The wifi doesn't work very well in the lounge. We could only get the TV working sometimes. I would suggest the owner reviews their hosting company options."