West Dorset District Vacations from ￥261,538

The property was in a nice neighborhood. Our room was in the basement which was poorly ventilated. The laminate floor was water damaged and breaking apart. The bathroom was dirty and the shower didn’t work properly. We notified the front desk on Friday, but it was never fixed through our stay the following Thursday. We were asked to use the common bathroom two floors up. There was no linen service for the week. Because of the poor ventilation, no air conditioning, or screen on the window, there was no real way to cool or dehumidify the room. Leaving the window completely open to bugs or other was not an option. It was difficult because of the heat wave and general lack of comfort s, which we do realize is a regional norm.

We had a lovely stay. The hotel is in an excellent location. The staff are all wonderful and friendly and helpful. Everyone from the doormen to reception, restaurant staff, right through to the staff who cleaned our rooms were all so nice and nothing was too much trouble. Breakfast was lovely with an excellent selection and opportunity to order an omelette if you wished. Our room was nice, very clean and a good size. Staff turned down your room in the evening. Only removed one star because in places the hotel needs a little bit of refurbishment. But we had a truly wonderful stay. Highly recommended.

Londons best hotel - perfect

The staff was amazing and the area was nice to be around.

The best In london. Amazing place and nothing is too much for them. I got my Paddington tickets through the Guest Relations desk - no one else could have done that!