First, the reception had no idea how to register me with a reservation from Expedia. Then they had no idea as to what kind of room they should give me. The room was OK, very hard bed. Breakfast was the usual, not at all designed for a person from the west. I went to their restaurant for lunch and was the only customer in the place and it seemed like the wait staff had important things to chat about. After several minutes of being ignored I left.
We stayed just one night on our travels to Hanoi. Upon arrival we were upgraded to a suite room which was massive (seperately lounge room and additional shower)
However we chose the hotel as it had a fitness room and sauna. When enquiring where the rooms were, we were informed that they were actually closed due to unpopularity! Not quite sure what that means and why they advertise having these facilities. Very disappointing.
Breakfast had little choice for a westerner, other than eggs, which even if you asked for scrambled or fried, it would be random as to what you got, and when you got it as Asians seemed to have priority in being served. Western traditions of queuing and politeness don't exist.
So mixed review as the upgrade was a nice surprise (although we only got upgraded as they didn't have any of specific rooms available). They need to definitely remove fitness room and sauna from their list of facilities
Simon
8/10 (良い)
E.C.、Rotterdam
2016 年 2 月 19 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
1 night in vinh
Had to spend a night in Vinh after a 23hr bus ride, this was a relaxed option