Find Hotel Wedding Venues in Utica, NY

"The front desk person was great! We had to request a new room because the toilet in our room had dry urine drops and pubic hair it. Very gross. We were moved to a different room which was better. We can see that improvements are taking place. Parking was great."

"Building is clean, housekeeping staff eey nice. Front desk, was raining while on the phone with manager as I checked in. Trainees should have direct support. The grounds around the parking lot and outdoor space scattered with garbage, butts and trash... "

"Room smelled - bed base broken and bed slanted. TV did not work, no light bulb in desk lamp. Desk chair arms broken, upholstered chair not in good shape. One thread bare washcloth for 2 people - one bath soap sliver provided - no way would it take care of a quick lather. I would not refer anyone to this establishment. The entry door also was damaged. Had it not been for graduation at Syracuse University I would have attempted to find another place to stay but had appointments to keep. Extremely disappointed and upset "

"It smelled like smoke in our non-smoking room."

"Average hotel, it was clean and front desk people were amazing. Centrally located. Downfall which is why it’s a 1 star, went to work- came back and housekeeping cleaned my room and threw everything out clothes, medications, cosmetics ALL of my personal belongings. House keeping admitted to them they did throw half of it out but not the rest. Hotel manager said they would view the footage and call me with resolution, no phone call at all. I was giving them a chance before I did a review. No refund or anything. Our company uses this hotel a lot for business and will no longer due to these issues"

"We actually had a bad experience there. The bathtub was clogged up. There was no body wash and they took a long time to take care of issues they came twice and problem was not resolved"

"Nice casino but for 360 a room it was terrible. No keurig k cups not bottled waters no microwave no fridge no extra amenities. The room was small sub par for 360 dollars the vending machine didn’t work if I needed a drink. The water was cold didn’t even take a shower or fleshing up as I was there for a concert. Very very very dissatisfied"

"They were not helpful at all. They created a horrible travel experience for me"

"A/C and heat worked fine. Ample parking. Comfortable beds. Continental breakfast totally missed the mark. Coffee, apples, snack bars was all that was provided. "