This was a very bad experience and I would avoid staying in the place if you can avoid it. The pictures are misleading and were taken a long time ago. When I arrived the place was dusty and dirty as all the windows had been left open for a long time. The chimney had soot on the floor and there was even a used cigarette end on the floor. There were used towels hanging on the wall to dry and the toilet was broken. The sofa was well used and had been split apart. When I spoke to the manager about it, she was apologetic and agreed to compensate me, but once I had left they refused. Vrbo was unhelpful when I complained to them, and were not in a position to manage a dispute process.
Special Offer - 2 Bedroom Flat - Close to River, Tube, Town Center
A verified traveler stayed at Special Offer - 2 Bedroom Flat - Close to River, Tube, Town Center
Posted 6 months ago