「The staff were polite and helpful, so my negative experience was not related to the service.
Unfortunately, the room itself was very disappointing. It appeared to be part of a larger suite that had been divided into two separate rooms, which I did not expect when booking. The soundproofing was extremely poor — I could clearly hear the guest next door taking a shower, talking on the phone, and even using the toilet.
This made the stay very uncomfortable and there was very little sense of...