It was a good experience clean people wrrr very nice
2025 年 6 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Gaddiel
2025 年 6 月 1 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very nice and excellent service
2025 年 5 月に 4 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Alexander
2025 年 3 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
2025 年 3 月に 1 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
OSBALDO
2023 年 7 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
2023 年 7 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Neisius
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Appartement duplex très spacieux au calme nous avons adoré
2024 年 5 月に 1 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Lotta
2026 年 3 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fin lägenhet. Dåligt läge på hotellet. Ligger helt off i en gated community. Vår balkong hade läge ut mot en trafikerad gata vilket gjorde att vi inte kunde utnyttja balkongen alls. Inga restauranger i närheten. Dålig frukost.
2026 年 3 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Jesse
2025 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.
2025 年 12 月に 4 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Kim
2024 年 7 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We hadden onze eigen auto, wat wel een vereiste was in Tulum. Hotel ligt in Tulúm pueblo dus een stuk van het strand verwijderd. Accomodatie was echt perfect! Zo een mooi appartement hebben we niet verder gezien in Mexico, met eigen mini zwembad
2024 年 7 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sabrina
2023 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
2023 年 5 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Brandon
2025 年 6 月 10 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I stayed at the top floor so the apartment ruff
2025 年 5 月に 6 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
camille
2024 年 2 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Sejour super sympa. Daniel a l'accueil est tres souriant, gentil et pleins de conseils. Nous avons eu bcp de mal a trouver l'hôtel cependant avec une arrivee tardive ou personne ne repondais a nos appels sur WhatsApp.
2024 年 2 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Ryan
2023 年 1 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.
宿泊者限定の口コミ
10/10 (非常に良い)
Antonette
2025 年 7 月 16 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
2025 年 7 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
joshua
2023 年 2 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
2023 年 1 月に 6 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Saira
2022 年 10 月 29 日
良かった点 : 清潔度、スタッフとサー ビス、施設のコンディションと設備
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
2022 年 10 月に 3 泊滞在
宿泊者限定の口コミ
6/10 (普通)
Emilie
2025 年 12 月 1 日
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Mega god service! Super venlig og hjælpsomt personale! Og smukt hotel. Dog er beliggenheden ikke særlig god i forhold til stranden så enten skal man gå 1,5 time, cykle 30 min eller køre knallert eller bil i 15 min. Og det er ikke fordi hotellet har faciliteter til man bare kan ligge der hele dagen. Poolen er meget lille og solen rammer på intet tidspunkt ned ved poolområdet. Morgenmaden er virkelig kedelig, du får 2 stykker brød, 1 smør og 1 syltetøj, og to små bæger med 3 tsk yoghurt og 3 tsk müsli, og en tallerken med frugt der smagte gammelt og vandet. Vi oplevede dsv også mug på brødet en morgen og hår i maden og et dyr i vores kaffe. Jeg synes godt de bare kunne servere en normal skål med müsli og youghurt for det vi fik holdte os mætte i 30 minutter. Men rengøringen var god og værelset var super fint.
2025 年 11 月に 10 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Ilyitch
2024 年 10 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
2024 年 9 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Kendall
2024 年 9 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
2024 年 9 月に 1 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Andre
2024 年 2 月 20 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設 のコンディションと設備、客室の快適度
Staff/Service was GREAT, but the hotel isn’t
The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show.
Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom.
Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great.
The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
2024 年 2 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
IVAN
2023 年 3 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel excelente
Hotel espetacular. Os quartos são muito bons.
O atendente Daniel é muito simpático, atende a todos de maneira muito profissional, parabéns.
A localização é boa, porém estávamos de carro. Recomendo muito o hotel.