2/10 (非常に不満)
Ben L.
2026 年 2 月 16 日
気になった点 : 清潔度
We gifted this stay to some friends for a Valentine’s getaway. They drove 5 hours to get there only to find the host’s residence all dark. They looked in the window of their cabin and discovered there was no mattress or sheets on the bed, the counters could be seen with dirty dishes and food and the front door was locked. They finally located the host who was either drunk or stoned and stated the rental had neither running water nor power but he had placed 5 gallon buckets of water in the cabin for them to wash with. Our friends didn’t want to stay here so the host said he would be able to refund our money in about 2 weeks. Our friends left the area to try and find a last minute place to stay in this small town during a holiday weekend. I contacted VRBO and was faced with a whole separate nightmare of dealing with their customer service. Over 5 hours of being on hold, speaking with employees who minimized the events, were difficult to understand due to language differences, supervisors who lied about providing refunds, etc. Only after our friends return to the location, took photographs of the conditions, and video the unprofessional host talking about how we should get a refund but he can’t provide it until the first of the month did VRBO finally refund our money. VRBO sent an email after all was done apologizing for the experience, however it should not have taken this much time and effort to get to a resolution.
Ben L.
2026 年 2 月に 3 泊滞在