2/10 (非常に不満)
Oscar
家族旅行
2025 年 12 月 6 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed at this property on Dec 02nd, 2025, for one night. Check-in was great, friendly and efficient. The ground floor room was budget, as expected, and clean.
ISSUE: at around midnight we were woken by the sound of dripping water. The AC unit on the floor above was dripping onto our AC unit, and the sound of water dropping 20ft and hitting a metal AC housing was loud. This continued all night and was torture. I went out at 1am to confirm the issue and see if anyone was at the office. The office was vacant and I would have to ring a bell to get service, so I decided to put a towel on the AC unit which lessened the sound somewhat. I stated my complaint to the property the next morning, and they sent their maintenance staff out, who verified the issue and took some video.
I requested a full refund, and I am still waiting for the hotel management to reach out, or to issue a refund (rating is based on not hearing back from management).
I have videos to show the issue and the sound that the dripping made (posted on my Google Review).
Oscar
2025 年 12 月に 1 泊滞在