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"I had a really rough trip bringing my disabled daughter to see her grandpa. It was a 4 hour drive each way. By the time I got settled in I was exhausted. The front desk clerk (I wish I had gotten her name) was so kind, helpful & got us checked in quickly. We ordered room service and the food was very good. Hailey from room service went above and beyond, quickly bringing a spoon to me when I had forgotten to ask for one for my daughter who has to have her food puréed. My daughter could not get settled in that night and cried until I put her back in the car to go home in the middle of the night. By that time, I was really beat up physically (she’s an adult but still has to be lifted) and I went downstairs where I was greeted by Mario at the front desk. He helped me to my car, helped me load everything including my daughter’s wheelchair/stroller and even offered to take my trash from the car back to be tossed out. If I ever get to Richland again this is where I will stay. Hopefully next time I get to stay the whole night."

"Room was trashed, bedding was missing, bed had stains, blood on lampshades, room smelled horrible My wife and I left, and found a different hotel at midnight. I’ll add, that the ceiling tiles in the bathroom were lifted, sheets so thin you could see through them, furniture moved around like someone had gone through the room and was rushed Horrible, I will never be back and will make sure I tell everyone I know, to not come here "

"Hotel was really great in general, the breakfast is one of the best breakfasts I’ve had at a hotel, they had a maid to order omelette bar. Pool was good and hot tub. The only issue during my stay was that the elevators weren’t working on and off"

"The night auditor was rude and has no people skills "

"Bathroom toilet gave issue the entire time we were there staff told us to make sure toilet string was attached like we are maintenance, breakfast was decent but certain things like waffle maker didn’t work and had to ask for help for the juice are to work as well. "

"Need improvement "

"Everything was so nice. Even the Christmas music playing in the lobby and pool area. We found that so funny. Enjoyed our stay very much. "

"Yes it was very comfortable "

"The room was very clean. Absolutely fine for a quick one-night stay. It was nice to have breakfast in the morning."