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"Large and comfortable bed. In room onsen was fantastic and large enough for the two of us. Very friendly staff."

"We stayed at Hotel My.Fuji for one night and had a pleasant overall experience, but it comes with a few important caveats. What worked well: The value for the price is strong, especially given the incredible views of Mt. Fuji. Waking up to that alone made the stay feel special. The rooms were spacious, comfortable, and well-equipped with everything we needed. Breakfast is on the pricier side, but the selection is generous and worth it if you plan to stay on-site. The staff were also genuinely warm and helpful throughout. What to be aware of: The hotel itself feels quite dated, and the bathroom in particular could use a refresh as it felt a bit worn and not as clean as expected. The biggest drawback, though, is the shuttle service. There’s no clear timetable available online, the schedule is limited, and you must reserve in advance. This made it difficult to plan our departure, especially when we wanted to leave early for a bus to Kyoto but couldn’t because the first shuttle wasn’t until around 8:45 AM. Overall: With some updates and a more flexible, clearly communicated shuttle schedule, this could be a great stay. As it stands, it’s best suited for those planning to relax at the hotel rather than come and go frequently."

"I would recommend having a car being on this side of the lake. Taxi isn't easy to call on your own, you would need to use hotel front desk. Right across from the bus station. Room was nice. Bathroom floor was very squeaky. Quiet and clean. "

"Nice spacious room with good food"

"Had a great 1 night stay with the wife and 2 teenagers in a Premier Deluxe Japanese Western room. Booked this as the one expensive special treat night for this trip. Room was clean, in excellent condition, very spacious and looked just like the photos on the website. The room having its own outdoor private onsen bath was fabulous. Dinner was excellent with every course looking and tasting amazing. Breakfast was also good with lots of options for the buffet. All the staff were very friendly and helpful. Just what I was hoping our stay would be like."

"We had a wonderful two-night stay at Hakone Yutowa. The location is excellent, just a few minutes’ walk from the Hakone-Gora station. The hotel offers a calm, pleasant atmosphere with beautiful greenery and trees throughout the grounds. While communication in English was occasionally a challenge, the staff remained incredibly friendly and professional. We thoroughly enjoyed both the public and private onsens. Our room was spacious, spotless, and well-equipped. The complimentary snacks and beverages were also a fantastic perk that added extra value to our stay, along with the restaurant onsite."

"Unbelievably amazing hotel. Among the best food I've ever eaten, anywhere in the world. Beautiful property. Professional courteous staff. Extraordinary experience. "

"Bloody hell. What could I say? Magnificent? Nothing to complain about other that the price. Top notch and the best. From the inside and out. Not always have a five star experience, but this will now be the benchmark. As a car enthusiast coming from the UK and having a road trip from Tokyo to Osaka. This is fantastic for my mid stop stay. Lived up my expectations and beyond my imagination. Shame the weather I stayed was atrocious and I only had one day of time and budget for staying. Spa experience, GRMN86 test drive experience, racing simulator experience, swimming pool, gym and onsen are superb and no doubt the best amenities hotel can provide."

"This was our favourite stay for our whole Japan trip. We stayed at 3 other hotels. This place and area is unbeatable and i wish I would’ve booked a second night. I didn’t know that I would want to live this day again. The staff were ridiculously kind and helpful. At the end of our stay, I asked which bus and where I should take to get to Hakone-Yumi to and she literally left her post and started running to help me catch the bus. My son enjoyed free ice cream from the vending machine (which he loved). The band in the lobby before dinner was such a nice touch. The dinner and breakfast were perfect. Honestly, just the perfect relaxing spot for us. Would go back for sure. "