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"Location was great for exploring Gora. Approx halfway between gora station and open air museum. 5min walk. Breakfast was pretty good, mostly eastern - only a few western options. Dinner was really great for included meal. Mostly eastern options. Recommend using cable car to get up hill and then walk down the hill again. Only issues were the room was warm and couldnt lower air con below 22 and beds were very hard."

"loved the place, so much history & really does everything to preserve that. We had he forest wing corner room, which was great. Superb breakfast. Wished we’d stayed longer. "

"It was Excellent the b Hachioji with a greatlocation, extremely clean and comfortable. The staff were friendly,Would definitely recommend! "

"Location: perfect for ropeway and pirate ship cruise. 2 min walk away. Rooms: amazing lake view Staff: went above and beyond for every little request Hotel: gorgeous lobby, foot bath outside lobby overlooking the lake. Easy to book private onsens which were impeccably kept and really nice for a family gathering Food: the staff went above and beyond, helping fix a very quick vegetarian dinner for the vegetarians in my family. The spread was amazing and huge. Same for breakfast. Rooms: very clean and very comfortable. Highly recommended stay - wish we stayed longer here!"

"The nicest hotel we have ever stayed at. Beautiful, amazing services and amenities."

"Overall a great hotel stay to Gotemba premium outlet and Mt Fuji lake area.Great hotel service,free breakfast and free shuttle service to its nearby area chain hotels !! Keep it up !!!!LOVE IT!!! Definately will stay again if were to visit the premium outlet again and very very near to Gotemba station and limited-express bus to Shinjuku.Only the con is the surrounding not much shopping area and restuarants...u have either have to eat at the premium outlet or get from the nearby limited family mart store.."

"Lovely place. Exquisitely comfortable"

"The room was ok... not incredibly spacious. Our room was also overlooking the parking lot and a construction zone, so that was strange. We really couldn't keep the blinds open. The room was advertised having an onsen, and really it was just a deep bath. For $800+ a night, we were expecting more. No coffee in the lobby in the morning (except if you were having the $40 breakfast). The people working there weren't as friendly and accommodating as we found throughout the rest of Japan. The bar area was nice and they offered a happy hour menu."

"This has been the best hotel experience we had in Japan. Clean, modern, good breakfast. Amazing views, excellent shower and beds. 10/10. "