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Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

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Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe
Frette Italian sheets, premium bedding, minibar, in-room safe

Overview of Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

VIP Access

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.9/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
102-8578, Tokyo-to, Tokyo, 4-1 Kioi-Cho, Chiyoda

Explore the area

  • Popular LocationAkasaka Sacas18 min walk
  • Popular LocationTokyo National Olympic Stadium9 min drive
  • Popular LocationTokyo Midtown9 min drive
  • AirportTokyo (HND-Haneda)31 min drive

About this area

Tokyo

Located in Chiyoda neighborhood, Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN is connected to a shopping center. Tokyo Imperial Palace and Shinjuku Gyoen National Garden are notable landmarks, and travelers looking to shop may want to visit Tokyo Midtown and Roppongi Hills. Check out an event or a game at Tokyo Dome, and consider making time for Tokyo Tower, a top attraction not to be missed.

What's nearby

  • Akasaka Sacas - 18 min walk
  • Tokyo Imperial Palace - 7 min drive
  • Tokyo National Olympic Stadium - 9 min drive
  • Tokyo Midtown - 9 min drive
  • Nippon Budokan - 9 min drive

Getting around

  • Kojimachi Station - 7 min walk
  • Yotsuya Station - 8 min walk
  • Narita Intl. Airport (NRT) - 50 min drive

About this property

Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN

Luxury hotel connected to a shopping center in Tokyo with 20 restaurants
Along with 20 restaurants, this smoke-free hotel has 6 bars/lounges and a health club. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include 10 coffee shops/cafes, spa services, and 24-hour room service.
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN offers 87 accommodations with minibars and safes. Accommodations offer separate sitting areas. Beds feature Frette Italian sheets and premium bedding. 32-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wired Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club.

Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility.

Guests can pamper themselves by indulging in the onsite spa services. Services include sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages spoken

English, Japanese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of GBAC STAR Facility Accreditation (global expert)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options
  • Roundtrip airport shuttle (surcharge) from 7:30 AM - 9:30 PM
  • Airport shuttle at scheduled times

Food and drink

  • Free buffet breakfast available daily 7 AM–10 AM
  • 20 restaurants and 10 coffee shops
  • 6 bars/lounges
  • 24-hour room service

Things to do

  • Health club
  • Spa services

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities
  • Refrigerator

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Computer station
  • Meeting rooms

Outdoors

  • Garden

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Massage - sports

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Frette Italian sheets
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 32-inch flat-screen TV
  • Premium channels
  • Satellite channels

Food and drink

  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Slippers

See similar properties

Policies

Check-in

Check-in from 2:00 PM - 10:00 PM
Minimum check-in age - 20

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation
This property requires that guests have proof that they have stayed within Japan for 14 days prior to check-in.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Airport shuttle fee per child: JPY 1600 (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Children age 3 and younger must share existing bedding with an adult. Extra beds are not available for children.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 18 years old are not allowed in the swimming pool, health club, or fitness facility
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

New Otani Tokyo Executive House ZEN Hotel
New Otani Executive House ZEN Hotel
New Otani Tokyo Executive House ZEN
New Otani Executive House ZEN
New Otani Tokyo Executive House ZEN
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Tokyo
Hotel New Otani Tokyo EXECUTIVE HOUSE ZEN Hotel Tokyo

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 183 out of 227 reviews
5 - Excellent 81%
Rating 4 - Good. 35 out of 227 reviews
4 - Good 15%
Rating 3 - Okay. 4 out of 227 reviews
3 - Okay 2%
Rating 2 - Poor. 5 out of 227 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 227 reviews
1 - Terrible 0%

4.9/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities

4.4/5

Eco-friendliness

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service omotenashi
I stayed at many nice hotels but this is the best hotel. Staff is very attentive and the hotel service is beyond my expectations. We will definitely want to come back again.
Stayed 2 nights in Aug 2021

4/5 Good

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Nice comfortable hotel. Good Service.
Stayed 7 nights in Feb 2020

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5-star treatment
The New Otani Tokyo Zen House is truly a great experience. They just received their 5th star and they clearly earned it. The check-in is so personal and the lounge is just perfect. Fine wine and sake, beautiful tea, and great snacks all day long, not just at breakfast and happy hour. The rooms look great and the bathrooms are quite spacious.
Stayed 1 night in Feb 2020

2/5 Poor

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Excellent rooms, but then they should be for the price. More than 4 times the price of similar sized rooms at Shinjuku washington. However, where this hotel falls down is with its restaurants. There are several on site, but almost all serve the same mediocre menu, and almost all are only open until 2pm for lunch and 9pm for dinner. So if you're staying here for work don't expect to eat at the hotel after a long day. Not that the food is worth eating anyway. Really a 5 star hotel like this should have much better restaurants.
Stayed 5 nights in Nov 2019

5/5 Excellent

Stayed 9 nights in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room, facility, staff training... everything was just wonderful and very impressed!
Stayed 2 nights in Aug 2019

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good. We would however prefer to stay closer to the Action. Next time we will stay at Hyatt
Stayed 2 nights in Jul 2019

4/5 Good

Liked: Cleanliness, amenities
Disliked: Staff & service
Stayed on the Zen tower club lounge floor. Nice big rooms, good food, clean and responsive staffs. The daily room charge included 3 meals and 3 snacks at the club lounge. Food was good but would have been nice to change it up and offer more varieties. Staff was courteous but I find it intimidating and uncomfortable to have a team of 6-8 staffs standing at the entry to the lounge greeting you as you walked in. They should have a back office to congregate and only 2-3 staffs as greeters. I was then surprised to find the same crew who were courteous during my 4-nts stay, to have their backs to me and did not even turn around to say goodbye. I was disappointed because earlier that day, I saw a Japanese couple leaving and everyone was lined up thanking and bowing to show the Japanese hospitality. I just felt like the courtesy wasn’t genuine to begin with.
Stayed 4 nights in Jun 2019