「Never has my review of a property been defined almost entirely by 1 person working at the property. But this review is different. This review is about Camilla… the one-of-a-kind owner and host of this stunning boutique hotel. Camilla’s reputation precedes her. If you don’t believe me, just read a dozen reviews for this property and count how many times guests rave about her. She’s a gem. A true gem and undeniably the best host of anyone I’ve ever come across in my 25 years of traveling the...
「Everything was so nice. The lady who checked us in was super nice and helpful, the hotel man offered us some drinks when we got there for check in. The room has a nice canal view, a big bathroom. The bed room was a bit small but the location is awesome! Their breakfast was good as well. I would definitely stay there again!」
「Outstanding staff, unbelievable ambience, everything is available for free bikes, umbrellas and even fruits, barista coffee in the morning
The best shower !!! Any book you can think of to read or look at.
What a great concept!!!」
「We stayed 9 nights at BOB W Oosterpark in May 2025 and had a lovely experience. The hotel is very modern inside, the beds are comfortable, there is a shared kitchen with all necessities for longer stay. The water pressure in the showers is excellent. Hotel is very clean and spacious, and location is close to trams, great restaurants and shopping. The area is very walkable and local bakeries have incredible selection of sweets and great coffee. We got to meet few of the staff members and they...
「I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax.
I noticed that soon.
So, I asked them about this right after the check-in, during my stay, and when I checked-out.
They just said "this is correct", "the right amount will be charged after my check-out", and something like that.
I asked them to give me an invoice at least. They couldn't print it out due to their...
"I had paid the room price on the Hotels.com website, and only had to pay city tax at the hotel. When I checked-in, however, I was charged the room price on top of the city tax.
I noticed that soon.
So, I asked them about this right after the check-in, during my stay, and when I checked-out.
They just said "this is correct", "the right amount will be charged after my check-out", and something like that.
I asked them to give me an invoice at least. They couldn't print it out due to their computer problem.
I left my email address and asked them to email the invoice. (FYI: They said my hand-written email address "very clear".)
After coming back to my home, I checked my email. Still no invoice. And the room price was still double-charged.
I asked about this via Hotels.com message, twice. No response.
I called to the phone number on Hotels.com. They asked me to call later.
I called them again. They asked me to "email" the double-charge issue. At least, they finally emailed me the invoice.
I sent an inquiry via email with my invoices from Hotels.com and from the hotel — no response for a week.
I sent a reminder — no response for a month (ok, I was a bit busy too).
I sent a reminder, again.
They finally admit that they have double-charged!!
I ask them to proceed with the refund.
... no response for 3 days now (not refunded yet).
I usually don't write bad reviews.
I even hesitated to write this even after no refund/no reply, but this is frankly the worst experience."
