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「Excellent staff」

「Prior to check-in, Sarah was very responsive. The cottage itself was immaculate and so cute. It was a great location for us to stay. Upon checkout, Sarah answered all of our questions nearly immediately regarding what to do with the linens and rubbish. Hoping to stay here again, if our travels bring us in this direction.」

「Clean rooms. But on the small side but nice. The man on the phone to get i to the property we found to be not very helpful and quite rude.」

「Kind and friendly staffs. Very clean room. Enjoyed our stay very much.」

「Hotel did not inform me that all roads leading to the hotel in a rather large radius would be closed on the night of my arival. There was no communication of alternative parking arrangements. When I arrived and explained calmly that I was not a happy customer I was given excuses. Apparently they are unable to contact me because I booked through expedia. This is strange as they had contacted me through expedia to tell me that my room was non refundable. If you are going to Sunderland pick...

「The room was cold as the heating didn't work well. There was also no hot water in the shower. Despite requesting improvement, nothing was done. The room was clean and well-maintained, the housekeeping service was very good, and the breakfast was tasty.」