Disgusting Room, Arrogant Management – Never Again
This was my first — and last — stay at this hotel.
I arrived to find my room hadn’t been made up. This was inconvenient, but I called after hours and was moved.
The new room was even worse. The toilet was filthy, unflushed, and disgusting. I took photos and immediately sent them to management.
It was too late to leave, so I stayed the night. First thing the next morning, I met with management in person, expecting a sincere apology and proper compensation.
Instead, I was met with arrogance and excuses. Their response? “That’s strange.”
No ownership. No genuine concern. Just an insulting offer of a token “goodwill” gesture- a discount on future stays — as if I’d ever return. I asked for more than a token off to stay an extra three nights. They refused.
This wasn’t a small mistake but a health and hygiene failure. And even with photographic proof, they shrugged it off.
Shakira Management doesn’t care about customer experience, cleanliness, or accountability. They’d rather lose business than admit fault or offer a meaningful resolution.
Avoid this place entirely if you value basic hygiene, respect, or decent service. It’s not just substandard, it’s disgraceful.
