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"Very close to the Nagano station and shops. Super convenient and great amenities too."

"spa"

"The rooms were good, spacious and comfortable. We didn’t use any other facilities. "

"The room was lovely and had lots of complimentary items. Highly recommend the breakfast, very yum and the staff are very friendly. Convenient location to the Zengoji Temple too. "

"The hotel has this Christmas vibe and the whole compound is totally perfect ! Very good romantic getaway with nearby restaurants! Definitely come back again! "

"Great location for getting to the station"

"Staff were all lovely, and very willing to help. They understood English very well and we're able to communicate to a good standard. The hotel is a brief walk from the Karuizawa train station, so it is in a desirable location for weary travellers. The room and bedding are comfortable, and an average size. The only negative I have is the use of keys for your room door. An upgrade to key cards would be something to consider for the future, and may also stop the need for handing in your key each time you exit the building (which I'm guessing is because of the key cutting service close by?)"

"Cant miss the breakfast buffet"

"Good price for a clean hotel that was near the train station and the outlet mall. Pretty good breakfast included. Staff are very friendly and helpful. "