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"We heard great reviews for this hotel from friends in Manado, so we booked a room for our stay. I’m giving five stars because I believe my friends. However, a volcano meant that our flight turned around 30 minutes before we were supposed to land in Manado. We couldn’t use our reservation. I wrote to Expedia and the hotel to cancel the reservation. Expedia said they couldn’t refund the money because they needed to first receive the consent of the hotel and the hotel didn’t respond the hotel responded to me but also didn’t refund the money."

"This hotel is very comfortable and clean but the staff at this hotel is way above and beyond. The entire staff never missed an opportunity to make us comfortable and it made for a very enjoyable experience. Great job!"

"We spent a long airport layover at this hotel, so that we could relax and rest. The staff were friendly and helpful. Our room was clean, quiet and comfortable, although we did find the shower floor to be quite slippery when wet. The meal we had in the restaurant was good and everything was very fresh. Our only disappointment was that the massage treatments I had scheduled via a chat on the hotel website, during which I was assured our appointment was confirmed, were not in fact scheduled and no one was even available in the spa area. We would definitely stay here again, especially in the case of an early flight, since the proximity to the airport is very good."

"👍"

"THIS was an especially fun hotel because we were able to walk ALMOST all the way around it after a HUGE dinner which was a RAMADAN special of all you can eat! for TEN bucks! all the local foods so you could taste them and know what you were ordering next time at a redstaurant. food dishes were names in the buffet! they also had some 4 wheelers you could ride in the ajacent lot and also some cool electric go karts for $3.00 for 15 minutes and they were really FAST! crazy for electric scooters, and the guys were so nice that tended the go carts and let us take a spin around for free to make sure we would fit on them, and we were amazed that the go carts were adjustable because we are fat americans. gotta go to the buffet now!"

"Hotel staff are very professional and accommodating. "

" We stayed at Novotel for 2 weeks. We wanted to relax and recoup after a tiring birding and wildlife trip. It was a wonderful stay and we were glad we chose to stay here.They gave us a quiet room and went out of their way to make us comfortable. The kitchen staff, big shout out to Anita and team customized our meals since I was vegetarian with so many diet restrictions. Am really appreciative of this gesture. Siti, Emma, and her team at the front office are amazing & super helpful. I don't know the names to thank them personally, so here's a big Thankyou to all the smiling faces and helpful folks who made our stay very comfortable."

"Satisfied and very convenient "

"Clean facilities, helpful staff. Extensive breakfast. Great dining options nearby. Nearest mall less than 10 minute walk away. "