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"We had a great experience at Secrets Tulum. The room was impeccable and the service was top notch. We enjoyed the spa services, especially the hydrotherapy session. I would give the food 8/10, our favorite restaurants were Jasmine and Portofino. This resort's atmosphere was all about the chill vibes and relaxation; we loved evey minute of it. I would recommend this resort to family and friends. "

"The best ocean front room with a view ever at a reasonable price. Will be back for sure"

"The hotel was very unique. Check-in experience was good... the drive to the hotel was a bit nerve wracking but, that is probably any resort in Tulum. Food while we were there at the resort was good, not amazing, but a solid breakfast. Service could probably be improved on, but they were busy and I could have learned the language. Room was clean, unique and shower was amazing. The acoustics in the room on Saturday night could not keep up with the music from the surrounding areas. Beach was well kept... everyone was fighting the seaweed the weekend we were there. Staff were very pleasant. We asked for additional waters, and they were very prompt with the delivery of those. I appreciated not having a TV in our room. My wife really enjoyed the spa. Plunge pool was a bit too cold for enjoying... but would have been perfect for late spring or summer. We will be back again but will stay for longer... and enjoy some of the classes that they had available. "

"The property is gorgeous. The food is good. The staff is friendly. The rooms are comfortable and me and my fiancé found the entire trip to be magical. We stayed in a beachfront king and had amazing views through the trees. This is my second trip to Tulum and I would definitely stay here, again."

"Nice quiet hotel. Good service from staff."

"Staff was very nice. Restaurant was nice and not overpriced. "

"We loved our stay since the moment we arrived, the hotel is absolutely beautiful and such a great design. The staff, especially Kat and Steph were amazing and welcoming us like old friends. Cleaning crew put cute birthday decorations as a surprise. The beach club staff super quick and friendly. Great location with the walks to each of the opposite sides of the beach. We had all the places accessible to us by walking on the beach. Had a great time celebrating Delek’s Bday weekend with sick music and great people which was one of the highlights of our stay. I do have to say, they send out a note that it’s a loud location and there will be noise. Unfortunately, I underestimated it because the noise from all of the restaurants, hotels around was insane. Till 2am we had a sound party in our room every night. But we still had such a good time, even the noise didn’t ruin our stay, we just stayed up longer and slept in the morning. Note to the staff, please fix a hole in the roof as it was dripping when it rained and got onto our clothes and suitcase. Thanks for having us and we will definitely be back hopefully sooner than later. "

"Staff view room all great"

"Casona Palms is a beautiful well appointed home in a special place. The hosts have put plenty of thought and care into their guests experience. From the moment I was in touch with Julie, the host, prior to completing the booking she very easy to communicate with.Julie went above and beyond during our stay. She immediately ordered us a stainless steel pan when we let her know one of the non stick cookware pans was scratched. Julie even ordered a Christmas tree and decorations for our daughters out of the goodness of her heart. It was such a lovely gesture and speaks volumes of how she cares about her guests and their time spent at the villa. She was in touch often sharing tips about current events in the area.The caretakers and their sweet pets on site were great and very friendly. Again, we had our expectations exceeded when they called to inform us we forgot a piece of luggage. They offered to drive it to us all the way in town. We both started to drive towards each other and Jose (the caretaker) met us half way on the road with the bag. He saved us a lot of time. We were very comfortable at Casona Palms. Don't worry about no a/c! The house is truly built with fantastic ventilation. The decor, the linens, the furniture, the fully stocked kitchen with things that mater like sharp knifes and cold water in the fridge for you upon arrival and the expansive private beachfront - all of it was by far one of the nicest places we have stayed in. The description and photos a"