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"Excellent hotel. Staff are very friendly and helpful. Hotel is super clean and rooms are huge with big deep baths full of amenities. Would recommend! "

"Nice stay. Clean and comfortable room. Professional and Friendly Hotel Staff. Extra pluses- 7-11 convience store onsite, close proximity to major train station and good variety of restaurant options. "

"We loved the hotel and its welcoming feel, the staff were excellent they treated us as if we were very special, and the room was spectacular with its facilities and harbour view. Special mention to our check in lady and we were so delighted to be given an upgrade and a birthday gift for my husband. Would definitely recommend"

"This is my third stay and I will stay here again"

"Great rooms and staff , close to the Port and to metro and convenient stores."

"Nice new hotel …so close to all Hakone and lake Ashi have to offer."

"The hotel was very clean and comfortable. Shuttle service to the airport and the included breakfast were added bonus. The view from the breakfast was excellent. Only thing was that the hotel has a “The Warehouse” on the wall that made us confused because it was different from the actual hotel name. Overall, I loved the hotel and will stay again."

"Good "

"The newer hotel is fantastic. Less than a 5 min walk to Yokohama station. There are a ton of restaurants and shopping right outside the door and some great restaurants in the building. Staff were excellent and the hotel room was very clean and modern."