Find all hotels by Independent in Shintoku

"Great hotel!"

"great breakfast and onsen and access to kita slope. "

"We stayed 2 years ago & loved Hitohana so decided to stay again this year for 9 nights. This year equally as good if not better than previous stay... what made it even better were the staff who remembered us from 2 years ago. Lovely large room, comfy beds with kitchenette which was great if we decided to just eat in. Breakfast has great selection of food including locally sourced ingredients. Dinner menu also good with range of choices. Overall the hotel has great staff, quality amenities without being ostentatious, making it very comfortable for a longer stay. Highly recommend."

" Good"

"Room was spacious and clean. Love their free yakult/ice cream area and the private onsens"

"Great location. Did the trick"

"If I could give zero stars I would. I could give a list but I’ll simply just say that after our first night of a 4 night stay my wife became ill and we were instructed by her primary care provider to move from this remote location to a place closer to definitive medical care. We had to cut our stay short after the first night. The hotel said that because we booked through Expedia/Hotels.com that they couldn’t issue a refund… I had purchased trip insurance through Hotels.com and they denied our claim because we didn’t visit a doctor in Japan in person… This hotel is an hour or more away from any restaurants and they only take reservations for their restaurants days ahead… there was no food when we arrived so we ate microwave cup of noodles for dinner… in Japan… I did not recommend this hotel and I do not recommend booking through Hotels.com"

"The unit itself was gorgeous! Location was perfect. Literally a 2 minute walk to the main base. Nice coffee shop in the lobby offering grab and go as well. The disappointing aspect was the service. It felt like we were in an Airbnb with no service. Often times you’d pass the front desk and it’d be completely empty. Upon checking in we were not told about parking, resort area, direction, amenities etc. it felt very rushed and do it your own kind of service. They didn’t respond to emails I sent prior to the stay sling for dinner recommendations and room inquiry. The only way to connect with the staff is through WhatsApp. Not a fan of the service and feel like it shouldn’t be advertised as a hotel. "

"Clean, great onsen, big room, friendly staff"