Shepherd's Bush Green

Wonderful premises and staff! Our stay in London was superb! Thank you

The staff were incredibly kind and helpful. It’s a very very nice hotel and I can’t imagine even those used to the absolute best, being disappointed in their stay. I suppose one could argue the main dining room is very very slightly off with its interior design, but every single other aspect of this hotel is fantastic.

Fantastic hotel location; disappointing facilities and service despite the high room cost. The Sunday buffet brunch was an expensive choice that did not deliver at all on service or atmosphere. Almost 200e for 2 omlettes and mimosa's. Unorganized, erratic service even though the overworked servers were trying. The front desk promised to call when the room was ready- they did not. When we returned after 330 pm, the new agent told us the room had been ready for over an hour. No apology for not following the note to call when room was ready. One of the 2 elevators was not working; this made for long wait times each trip to and from the room. Our floor had plastic covering the hall carpet that made rolling suitcases challenging. There was no security latch on the door even though there was a sign announcing one. The room overall was comfortable and clean despite the hallway and latch issues. The bell staff was helpful with luggage storage and tips for sightseeing. The highlight of the stay was dinner in The Ming restaurant, which both quality of food and service was exceptional.