"I booked a few hours before I arrived and the staff were very accommodating and helpful. The receptionist spoke good english which is always a bonus in China. I was pleasantly surprised to find it was a 2 bedroom flat with a decent bathroom, kitchen and balcony. Excellent value for money. Location ..."
"The hotel charged me $10 USD for using three tea bags. There was no sign in the room telling me the possible charge. In the check out process at front desk, I was cut in by another customer and he was serviced first because he has a loud voice. The worst is that I received an email from hotel.com ..."