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"the hotel team is very helpful and responsive "

"all round excellent "

"The best Four Season I have ever stayed. Good food, room, and services!"

"Good clean room. Service at reception was good. Joy helped us communicate with DiDi driver when we lost a camera in the taxi. Thank you Joy!"

"The room is spacious and clean. The staff are friendly. "

"The room is clean and new. No smell of smoke. The staff are polite and friendly. Breakfast is good and the place is bright and pleasant."

"Hotel room was great. I would like to compliment 2 special staffs from the front desk. Jonathan and Daphne. When I first arrived after a 4 hours flight, i saw Jonathan who was at the front desk on his mid night shift. I did a request for a room which has bath tub for my kid. With his great customer service attitude he try and manage to secure a room for us. He is willing to go the extra mile to meet customer’s requirements. Daphne, on the other hand. Assisted me on sending a package out to my vendor on an urgent case. Great staffs you have and i am coming back to your hotel every trip in Shenzhen. "

"Cleanliness "

"Very nice hotel!"