「I ,with my family, arrived this hotel after 6 hours drive. However staff said she can’t find our reservation.
She requested to ask Hotels.com. Hotels.com staff supported us and sent us Facility ID and Reservation Code that is different from Reservation Number. Hotels.com said Reservation is sent electronically.
After 1 hour, Finally hotel’s manager found our reservation on her own computer.
I asked the staff what was problem and whose problem.
She said 2 different company uses different...
「Upon checking in at 1AM, I found out that I had a double booking with the hotel because the night manager on duty had told me about it. Because it was not showing up on my Expedia account, he was kind enough to contact Expedia to resolve the issue. Without his assistance, I would have been double charged without my knowledge, and I can only express my appreciation for such extended service for the very late arrival guest. Thank you!!!」