First the good: The property itself is a charming and cute cottage, with accurate photos. Check in was easy, and the location near Forsyth Park and historic Savannah is an ideal place to stay away from the noise and bustle of the center of downtown. It is an easy walk to downtown and also to a grocery store. Parking was also easy.
There was a bug infestation at the time of my stay, so I would advise future bookers to check with the property to see if the issue has been taken care of. When I arrived, I counted 87 dead flies (that I could see) all throughout the cottage, mainly in the front area near the windows and the bathroom, but also on the kitchen counters, in drawers, and in the bed. It was as if a bug bomb had just been set off. I contacted the property company and they immediately had maintenance and housekeeping return to the cottage to address the issue and to re-clean the entire property and replace the linens. When I returned home that night, the place looked clean with only a couple of flies still buzzing around. However by the next morning there were over 25 more dead flies all around and many small baby flies jumping around on the drying towels, floor mat. It seemed like they were living/coming from the bathroom and the tub jets. I notified the front desk again who attempted to have maintenance come out to look at the issue again, but an emergency came up (it was a holiday weekend) and they were not able to come out. I was informed that because of the level of infestation, a stronger treatment would be needed to be performed after I had checked out because it wouldn't be safe to inhabit the cottage with the chemicals.
I knew to expect some bugs when visiting Savannah, especially in September during a humid month, but this level of infestation was unsanitary. As a result, I spent most of my time away from the cottage and eventually made other arrangements to sleep elsewhere, as it didn't feel hygenic. I ended up checking out a day early rather than having to deal with all of the flies and the cleanup on my own again.
Even with this issue, I was impressed with the Lucky Savannah guest services team (Katrin, Candace, and Jamillah) and their communication and commitment to addressing the issue. My trip was severely disrupted by this experience, and thankfully I was able to get refunded since this issue really negatively impacted my whole vacation. I appreciated that they were so understanding, courteous, and communicative.
