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"Overall, excellent"

"It was an exceptional hotel with an excellent customer service and amazing facilities. Breakfast was never the best. Everything served was great food. Even a white toast might give you a different taste. You won’t regret it. Amazing facilities such as onsen, sauna, cold water whirlpool, Massage chairs, and the special skincare products by Kosé. "

"We stayed for 2 nights in late September (family of 3). The hotel is right on the lake, with beautiful views of Mt.Fuji from the roof top, and we had that same view from our room - it was spectacular! We had half board (breakfast and dinner) and the food and sevice were excellent. Onsen was an amazing experience - it was the first time for us and we loved it! That said, property could use some updates (for instance, our private bath was a bit outdated but it didn't bother us). Don't excpect super modern hotel, because that's not what Lakeland is. It is very charming and traditional. We enjoyed our stay very much and would stay again. "

"Nice"

"Love the hot spring in the hotel. "

"The best hotel I’ve ever stayed at. Excellent amenities. Excellent private and public onsens. Quiet. Calm. Relaxing. I slept like a. Baby for 13 hours after a massage and two hours at the onsen. Great breakfast too!!! Incredible stay. "

"Amazing!"

"Every thing is good"

"More than we ever expected! Everything was thought out, ameneties are provided (toothbrush, toothpaste, hairbrush, q-tips, wipes, skin care, etc) Breakfast was safe as a person with peanut/nut allergies, every allergen is identified, made life easier. Staff is so kind and nice. They held out luggage after checking out. We took a free shuttle offered by the hotel to get to Kawaguchiko station. Very helpful,"