「The staff was extremely courteous. The only drawback was that this hotel functions more like a bed and breakfast -- many functions are managed by a larger facility down the street. Again, the staff is great, but there is sometimes a delay while they have to check with someone in the other hotel for special requests or financial matters. 」
「This boutique hotel is in a wonderful location and it is so easy to walk around the Walled City and have this be your home-base. The upkeep of the grounds is immaculate as they are constantly cleaning and keeping things top-notch. Unfortunately, in our room that was not the case. We had the fourth floor balcony room, which was small and we were expecting that, but the bathroom needed attention as the shelf (the only shelf) slanted downward and was not able to hold anything as far as toiletries,...
「Wonderfully maintained hotel with beautiful decor and relaxing ambiance. Staff were pleasant and helpful, room was very clean, and breakfast was great! Location was also a plus as it is walking distance to many restaurants and stores. Would definitely stay again if traveling back to Cartagena.」