Rivermark Village
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Price found within the past 48 hours. Click for updated prices.
Global Luxury Suites at Mountain View
Shoreline West
Save 100% on your flight
Price was ￥493,552, price is now ￥313,400 per person
￥313,400
per person
Feb 5 - Feb 10
found 1 day ago
Roundtrip non-stop flight included
Tokyo (TYO) to San Jose (SJC)
8.2/10 Very Good! (185 reviews)
While the property itself is great (clean, quiet, good amenity), communication and management is poor.
We were given a code to a wrong room in the Latch app as they re-assigned us to a new room on the day of check-in but didn’t update in their system properly. We stepped in a room that was clearly occupied! What’s worse was we were emailed that all staff would be on Thanksgiving break and we should call some back up phone number, but the back up person clearly belongs to a different firm and was not sure how to handle this and told us there is a chance nobody would be given it’s night before Thanksgiving (so very stressful for us after a long day of driving).
And even more funny was we tried to call the original number after all, and they were actually not on break at all! They were indeed able to help.
It seems the property is subcontracted through many firms and between each layer there is some communication barrier. Too many miscommunication and mismanagement made an otherwise wonderful stay stressful.
Reviewed on Nov 29, 2025
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Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
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