Find hotels in PortoSol, Royal Palm Beach

"My check in was terrible. We were not greeted. The front desk staff member had absolutely no customer service and his tag said that he was a manager. He was very short and simply told us to "tap, swipe, or insert here" with out explaining what he was charging us for (incidentals). It was very disappointing for our initial encounter at the hotel to be so unpleasant by a manager. He gave us no sort of orientation on the property at all or told us where anything was. Other staff on site were very friendly and courteous. The food at the on site restaurant was over priced for the value. The Caribbean nachos were disgusting. The service from the other staff was good. The room is very noisy as well as the bed but I did sleep comfortably. We were placed in an adjoining room and you could hear right through the door."

"There was a microwave and a refrigerator. "

"A/C kept turning on and off very loudly every 5 minutes, making it unusable at night. Completely ruined my whole stay. Also, my friend was given a parking pass for free and I was forced to pay $72 to park for a few nights. Lastly, the computer at the bar went down and they would not let us settle our check up but we had an uber on the way and needed to leave. Overall, probably the worst experience I have ever had at a hotel and the AC was the main problem. "

"Very dirty room, hair on bathroom floor, cabinet in bathroom shredding onto the floor because of moisture/mold, they advertise elevators but there aren't any"

"Everyone was nice and easy to deal with. Room was nice and came with everything that was needed "

"I canceled because i have chemical intolerance and the cleaning and scents made me react. No real knowledge of anything else"

"Yes was cool "

"seats in both at lunch were too low relative to table"

"The breakfast buffet was excellent "