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Palace Hotel

3.0 star property
Family-friendly hotel with a full-service spa and a fitness center

Choose dates to view prices

Photo gallery for Palace Hotel

Indoor pool, sun loungers
Property video
Garden
Reception
Exterior
Palace Hotel in Região Urbana Homogênea IX offers a true retreat for relaxation seekers. Guests can enjoy rejuvenating treatments at the onsite spa or take refreshing dips in the indoor pool. The helpful staff and well-maintained facilities consistently earn positive reviews.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • Pool
  • Gym
  • Parking available

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Standard Single Room, 2 Twin Beds, Garden View

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds, Garden View

8.0 out of 10
Very good
(4 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
Wardrobe or closet
  • 15 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, 2 Twin Beds

Minibar, desk, bed sheets

Standard Single Room, 2 Twin Beds

8.4 out of 10
Very good
(15 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Twin Room, 1 Double Bed

Minibar, desk, bed sheets

Standard Twin Room, 1 Double Bed

8.6 out of 10
Excellent
(26 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double Room, 1 Double Bed, Garden View

Standard Double Room, 1 Double Bed, Garden View | Minibar, desk, bed sheets

Standard Double Room, 1 Double Bed, Garden View

7.2 out of 10
Good
(7 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
Wardrobe or closet
  • 30 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, Multiple Beds, Garden View

Minibar, desk, bed sheets

Family Suite, Multiple Beds, Garden View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Individually furnished
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
2 bedrooms
Bidet
Private bathroom
  • 39 sq m
  • 2 bedrooms
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Family Quadruple Room, Multiple Beds

Minibar, desk, bed sheets

Family Quadruple Room, Multiple Beds

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
  • 39 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Double Room, 1 Double Bed

Deluxe Double Room, 1 Double Bed | Minibar, desk, bed sheets

Deluxe Double Room, 1 Double Bed

8.0 out of 10
Very good
(9 reviews)

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
  • 50 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Twin Room, Multiple Beds

Deluxe Twin Room, Multiple Beds | Minibar, desk, bed sheets

Deluxe Twin Room, Multiple Beds

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Daily housekeeping
Desk
  • 81 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Business Studio Suite, Multiple Beds

Business Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Business Studio Suite, Multiple Beds

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Wardrobe or closet
Office
  • 106 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Presidential Studio Suite, Multiple Beds

Presidential Studio Suite, Multiple Beds | Minibar, desk, bed sheets

Presidential Studio Suite, Multiple Beds

Highlights

Separate sitting area
Connecting rooms available
Flat-screen TV
Bidet
Private bathroom
Minibar
Wardrobe or closet
Office
  • 131 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds
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About the neighborhood

Map
37701-002, Poços de Caldas, Praca Pedro Sanches, S/n - Centro

What's nearby

  • Poços de Caldas Cable Car - 2 min walk - 0.2 km
  • Pedro Sanches Square - 2 min walk - 0.2 km
  • Thermas Antonio Carlos - 3 min walk - 0.3 km
  • Macacos Fountain - 8 min walk - 0.7 km
  • Walter World Theme Park - 6 min drive - 4.3 km

Restaurants

  • ‪Maturare Cafeteria & Queijaria - ‬2 min walk
  • ‪Kidelícia pizzas e lanches - ‬3 min walk
  • ‪Casa do Colono - ‬3 min walk
  • ‪Lascaux - ‬4 min walk
  • ‪Café Concerto - ‬3 min walk

About this property

Palace Hotel

Family-friendly hotel located in Centro
You can look forward to a poolside bar, a garden, and an arcade/game room at Palace Hotel. Treat yourself to a massage at the onsite spa. Stay connected with free WiFi in public areas, and guests can find other amenities such as laundry facilities and a bar.
You'll also enjoy perks such as:
  • An indoor pool along with sun loungers
  • Valet parking (surcharge), access to a nearby indoor pool, and coffee/tea in the lobby
  • A TV in the lobby, a billiards/pool table, and an elevator
  • Massage treatment rooms, a front-desk safe, and a 24-hour front desk
  • Guest reviews give good marks for the helpful staff and overall condition
Room features
All 191 rooms offer amenities such as minibars.
More amenities include:
  • Bathrooms with showers and bidets
  • Flat-screen TVs with cable channels
  • Wardrobes/closets, daily housekeeping, and desks

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (BRL 40 per night)
  • Secured, covered valet parking on site (BRL 40 per night)

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Bingo
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Indoor pool (guest access)
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Arcade/game room
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 4 meeting rooms

Outdoors

  • Garden
  • Pool loungers

Full-service spa

  • Massage
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 3 floors
  • Built in 1930
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: noon
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 200 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Self parking fee: BRL 40 per night
  • Covered valet parking fee: BRL 40 per night
  • Rollaway bed fee: BRL 200 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Palace Hotel Pocos de Caldas
Palace Pocos de Caldas
Palace Hotel Hotel
Palace Hotel Poços de Caldas
Palace Hotel Hotel Poços de Caldas

Frequently asked questions

Does Palace Hotel have a pool?

Yes, this property has an indoor pool.

Is Palace Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palace Hotel?

Self parking is available for BRL 40 per night. Valet parking is available for BRL 40 per night.

What time is check-in at Palace Hotel?

Check-in start time: 4:00 PM; Check-in end time: noon.

What time is check-out at Palace Hotel?

Check-out is at noon.

Where is Palace Hotel located?

This family-friendly Poços de Caldas hotel is located in the historical district, steps from Palace Casino, Jose A Junqueira Park, and Calendario Floral Monument. Poços de Caldas Cable Car and Paco das Aguas Shopping Center are also within 5 minutes.

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Reviews

Palace Hotel Reviews

8.6

Excellent

8.4

Cleanliness

9.2

Location

8.6

Staff & service

8.4

Eco-friendliness

8.0

Property conditions & facilities
Rating 10 - Excellent. 386 out of 785 reviews
Rating 8 - Good. 247 out of 785 reviews
Rating 6 - Okay. 102 out of 785 reviews
Rating 4 - Poor. 35 out of 785 reviews
Rating 2 - Terrible. 15 out of 785 reviews

Reviews

8/10 Good

Nivalda

Liked: Cleanliness, staff & service, amenities
Beautiful place
Stayed 1 night in Jan 2025

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Would love to stay here again

Great hotel in the middle of the city. Everything is in walking distance, including gondola to the Christ statue. They also have an amazing buffet breakfast! Can't wait to stay here again.
Stayed 3 nights in Jul 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was situated in the heart of town. Easy access to downtown.Great views from the balcony.The food was exceptional! The staff was curious and friendly with many of them speaking English.
Stayed 2 nights in Dec 2024

6/10 Okay

KRISTIN

Liked: Staff & service, amenities
This property was beautiful. The breakfast was lovely and it delivered exactly what it promised. My only shock was - the rooms did not have any AC due to the historic nature of the building but thankfully the fan that was provided was sufficient for the room. Overall I will visit this hotel again!
Stayed 1 night in Jan 2025

4/10 Poor

Rosemary

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
People were wonderful, I loved every one, they worked hard, The food was great, breakfast was delicious, wonderful, but would be great if they had a omelette station! problems with my bedding, terribly pillows, and mattresses, I don't understand they don't have vacuums, but everything looks good and clean!
Stayed 17 nights in Oct 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel tradicional , bem localizado, linda arquitetura. Recomendo.
Stayed 2 nights in Oct 2025

10/10 Excellent

Fatima Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel maravilhoso e na regiao central.
Stayed 3 nights in Oct 2025

8/10 Good

Dulcineia guilen

Liked: Cleanliness, staff & service
Cafe da manhã maravilhoso,so as instalações dos dormitórios que precisam de uma boa manutenção.
Stayed 1 night in Aug 2025

8/10 Good

Leticia

Liked: Cleanliness, property conditions & facilities, room comfort

Hotel lindo

O hotel é a coisa mais linda! Muito bem localizado, aliás parece q todo centro da cidade gira em torno do hotel. O quarto q ficamos é bem confortável, cama boa, chuveiro excelente. O café da manhã que deixou um pouco a desejar, sem tantas opções diferentes, tinha bastante bolacha, mas o pão de queijo é delicioso. E o ponto negativo é o estacionamento, que não possui, apenas privativo, e tem q pagar por dia. Meio que a gente é obrigada a aceitar porque não tem espaço ao redor do hotel, é bem movimentado, pelo menos nos dias q ficamos lá.
Stayed 2 nights in Jul 2025

10/10 Excellent

Fabia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O café da manhã colonial, almoço e jantar excelentes com muita variedade de pratos bem elaborados! Comida de Chef... As camas estavam confortáveis com colchão, roupa de cama e travesseiros limpíssimos e de qualidade. Adorei!
Stayed 1 night in Jul 2025

10/10 Excellent

Edson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Para quem gosta de locais históricos

Atendeu as expectativas. Pudemos frequentar a piscina com aguas termais em todos os dias. Aulas de hidroginastica animadas. Fomos avisados de que nao haveria ar condicionsdo mas tivemos sorte pois a temperatura estava agradavel. Café da manha com grande variedade porem pães e bolos não são saborosos. Almoço muito bom a preco justo com destaque para o pudim(delicioso ). Localização excelente.
Stayed 3 nights in Jul 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel clássico - uma viagem no tempo

Hotel clássico no centro de poços de caldas. Parece uma viagem no tempo. Atendimento, alimentação, limpeza e confortos excelentes. Única coisa a melhorar seria estender tempo para almoço e jantar no regime de pensão completa.
Stayed 1 night in Jul 2025

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Tive um problema na chegada pois demoraram horas p acusarem meu pagamento pelo hotels.com Depois no dia seguinte em diante foi tudo ok.
Stayed 3 nights in Jul 2025

8/10 Good

Fabiano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia muito boa, quarto amplo e confortável,
Stayed 2 nights in Jul 2025

8/10 Good

Marcio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Resumo

A estadia foi boa, a equipe do hotel é extremamente atenciosa, as refeições deixaram um pouco a desejar, apesar da fartura eram comidas simples, sem nada mais elaboradas e um tipo de proteína de cada, exemplo um tipo de carne bovina se a pessoa não gostar do molho não tem outra, vai de frango. Preços das bebidas justo. Limpeza excelente tudo muito bem higienizado, toalhas macias e perfumadas, cama e roupas de camas excelentes. Voltaria com certeza.
Stayed 1 night in Jul 2025

8/10 Good

Maria Isabel Migallon

Liked: Staff & service

Lugar ótimo no centro

O Hotel é incrivel muito bonito , mas o quarto que ficamos muito antigo , o banheiro ruim o box não veda a água alaga banheiro e quarto precisam de uma boa reforma , pintura do quarto ruim
Stayed 1 night in Jul 2025

4/10 Poor

Gil

Disliked: Cleanliness, property conditions & facilities, room comfort

Decadente!

Decadente!!!!
Stayed 2 nights in Jun 2025

10/10 Excellent

José a

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Faz jus ao nome

Estadia foi excelente! O hotel fica numa ótima localização, onde pudemos explorar bares, lojas, cafeterias e várias eventos na praça.
Stayed 1 night in Jul 2025

10/10 Excellent

Sergio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O prédio esta muito bem conservado e mantém as características originais. Alguns aspectos poderiam ter mais atenção, mas a relação custo-benefício são muito claras. Recomendo o hotel pelo charme, conforto e atendimento.
Stayed 1 night in Jul 2025

10/10 Excellent

Valdeci

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Estadia maravilhosa

Hotel maravilhoso, ficamos encantados.
Stayed 2 nights in Jun 2025

10/10 Excellent

Solange

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Não é só uma estadia, é uma experiência!

Em qual outro hotel quase centenário você pode ficar pagando o mesmo que num hotel comum? Eu não conheço! É um privilégio poder pagar num hotel construído nos anos 1930 para a alta sociedade! Uma experiência única. A melhor localização de Poços de Caldas, um prédio histórico e muito bem preservado, com lustres de cristal, pisos originais, piscina com água mineral sulfurosa, quentinha e um ótimo restaurante! Uma ótima vantagem é que o hotel faz uma visita guiada no Cassino, que é fechado ao público. (sujeito a disponibilidade) Estava muito frio durante nossa estadia (5 graus de manhã) então algum tipo de aquecimento teria sido muito bom. E se eles fechassem as janelas no corredor principal, também ajudaria bastante! Para quem viaja com idosos, peça um quarto próximo aos elevadores, pois os corredores são bem longos e meus pais se perdiam! O hotel não tem estacionamento próprio, e o valor do Valet estava R$40,00 por dia. Mas é possível deixar o carro em frente ao hotel à noite e pagar algumas horas de zona azul durante o dia. Como sugestão, seria incrível se eles tivessem serviço de fotografia com roupas de época!
Stayed 2 nights in Jun 2025

6/10 Okay

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muito bom, com uma ressalva.

Hotel antigo, bonito e com arquitetura atraente. Quartos bem limpos, organizados e confortáveis. Porém, entre os quartos há uma porta de acesso (certamente por conta do tipo de propriedade que era no passado e, talvez, impossibilidade de fechar > patrimônio tombado <). Se o quarto vizinho tem hóspedes barulhentos (o que foi nosso caso), prepare-se para ouvir todo movimento de lá (eu tive que reclamar na recepção). Ademais está localizado no melhor ponto da cidade, em frente à uma praça top e vários comércios legais.
Stayed 1 night in Jun 2025

6/10 Okay

Leonardo A M

O hotel é antigo, falta um pouco de manutenção. Pro padrão do hotel é preço, falta também um café da manhã melhor.
Stayed 1 night in Jun 2025

10/10 Excellent

arlete

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
otimo hotel! excelente localização, limpeza impecavel, atendimento maravilhoso. - funcionarios solicitos e extremamente simpaticos. Hotel recomendadissimo...
Stayed 1 night in Jun 2025

8/10 Good

Gislaine

Liked: Staff & service, property conditions & facilities, room comfort
Atendeu as expectativas. O serviço de estacionamento do hotel deixou um pouco a desejar. No checkout pedimos o nosso carro e ficamos quase uma hora para o veículo chegar. Havia um copo sujo no frigobar quando chegamos ao quarto. Café da manhã excelente e piscina ótima.
Stayed 2 nights in Jun 2025