Find hotels near Playa Manzanillo, Cartagena from ￥3,331

"Friendly staff, that acted with urgency and great customer service. Overall a great experience as a customer."

"I would give this resort a 1-star rating. While arrival and check-in went smoothly, the overall experience quickly declined. One major issue was the language barrier. There was a clear lack of staff who could effectively communicate, which made even simple requests frustrating and difficult. During our stay, service was consistently poor. On two separate occasions at the pool, I requested drinks for my spouse and me, and both times, the request was never fulfilled. Another day, I ordered room service and received a notification through the app saying the food had been delivered—but nothing ever arrived. When I called to follow up, communication was again an issue. We eventually went to dinner, only to be told our food had “finally arrived.” Completely unacceptable. I also experienced an issue poolside where I was told I could not have a bottle of alcohol, while others clearly were allowed to. This felt inconsistent and, frankly, discriminatory. I felt racially targeted and did not observe others being treated in the same manner, which made the experience even more upsetting. The only positive part of this trip was dining at the Portofino restaurant. The staff there—Maria and Samir—were incredibly kind, professional, and provided excellent service. They were the highlight of an otherwise disappointing stay. Overall, I would not recommend this resort based on my experience. "

"Good hotel"

"Espectacular "

"Excelente colocar más platos en el desayuno típicos "

"It was the best of the best . Im coming back at the end of the year"

"Bed mattresses are older and soft in the middle. You cannot get a king size bed, only 2 doubles. A/C on non adjustable. Room is cold which is good but very cold in the morning. Restaurant has no ice cream."

"Clean room, right on ocean "

"If you are looking for an all inclusive in Cartagena then look no further. Not many hotels in the area offer all inclusive like in other countries. This hotel is located on the beach which is the best thing since it is semi private. As a tourist trust me this is what you want. Public beaches are crowded and full of vendors trying to hustle you. The food is plenty and all day so you never go hungry. It has two large pools thatvare well maintained. One for planned activities, children, and pool parties. The other side is great for reading and relaxing which is considered the quiet area. The only downside is the pools do close at 7pm, and they clear you off the beach at 6pm sharp. Perhaps since it's family friendly environment. I have been to other all inclusive in other countries and you have access until 10pm. Another downside is not everyone speaks English so you should brush up on your Spanish or have your Google translate ready. I speak Spanish so it didn't affect me much, but I can see others struggling. The staff is friendly. The rooms are clean. Only downside no streaming services on the TVs so bring your firestick . They just have local cable. The last thing a foreigner should know it is located outside Boca Grande and the walled city. It is ab"