4/10 (不満)
Fabiana
家族旅行
2025 年 12 月 28 日
気になった点 : 設備とサービス
We arrived at 11pm and the lady was very nice with us and asked us questions about my reservation
I gave her all the info and she gave us our room but then she started talking to a manager or administrator and he told the lady that we need to pay more for my son of 13
I told her why ? because I already pay on the en for the extra person already
She gave us our room and right when we were getting ready to shower about 1130 the lady went back again and told us that we cannot stay in a queen bed room because manager or administrator said that it will be another $8,50 even though I paid already online
She said nop , all 3 of us ( my self, my daughter and my son 13 can damage the bed or damaged the mattress. Wow !!! Never heard something like that so we had to pay again the $8.50 and pick up all of things and moved to a bigger room
Lady was nice but the manager or admin was terrible
On top of that contact info in expían is wrong
Fabiana
2025 年 12 月に 1 泊滞在