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Sofitel Legend Santa Clara Cartagena

Photo gallery for Sofitel Legend Santa Clara Cartagena

Featured Image
Outdoor pool, pool umbrellas
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe
Premium bedding, down comforters, minibar, in-room safe

Overview of Sofitel Legend Santa Clara Cartagena

UNESCO Sustainable Travel Pledge

Sofitel Legend Santa Clara Cartagena

5 out of 5

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
130001, Bolivar, Cartagena, Calle Del Torno, 39 - 29, Barrio San Diego

Explore the area

  • Popular LocationIndia Catalina Monument6 min walk
  • Popular LocationClock Tower8 min walk
  • Popular LocationCasa del Marques de Premio Real10 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)9 min drive

Choose dates to view prices

About this area

Cartagena

Sofitel Legend Santa Clara Cartagena is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the city center and near the airport. Clock Tower and Puerta del Reloj are notable landmarks, and if an activity is on the agenda, check out Port of Cartagena. Traveling with kids? Consider Naval Museum Cartagena and Caribbean Naval Museum. With scuba diving, water skiing, and windsurfing nearby, you'll find plenty of adventures in the water.

What's nearby

  • Fine Arts - 1 min walk
  • House of Gabriel Garcia Marquez - 2 min walk
  • India Catalina Monument - 6 min walk
  • Clock Tower - 8 min walk
  • Casa del Marques de Premio Real - 10 min walk

Restaurants

  • El Claustro – Serves breakfast, lunch, and dinner daily.
  • 1621 Restaurant – Serves lunch and dinner daily.
  • Jardin Santa Clara – Garden-view restaurant. Open daily.

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 9 min drive

About this property

Sofitel Legend Santa Clara Cartagena

Family-friendly Cartagena resort in Cartagena Walled City, walk to Clock Tower
2 restaurants, a full-service spa, and an outdoor pool are available at this resort. Free WiFi in public areas and free valet parking are also provided. Additionally, a fitness center, a bar/lounge, and a poolside bar are onsite. All 123 soundproofed rooms feature free WiFi and iPod docks. Comforts include premium bedding and pillow menus, and guests will also appreciate thoughtful touches like bathrobes and slippers.
Sofitel Legend Santa Clara Cartagena offers 123 air-conditioned accommodations with iPod docking stations and minibars. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Flat-screen televisions come with digital channels. Bathrooms include bathtubs or showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include facials and body treatments. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.
Sofitel Legend Santa Clara Cartagena is listed in the 2021 Travel + Leisure 500.
The property is a member of Historic Hotels of the World.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Follows industry cleaning and disinfection practices of Bureau Veritas (3rd party expert - Global)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi, Wired Internet (USD 20 per night)
  • Available in some public areas: Free WiFi, Wired Internet (USD 20 per night)

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: USD 24 per person
  • 2 restaurants
  • 1 poolside bar and 1 bar/lounge
  • 24-hour room service

Things to do

  • Aerobics classes
  • Designer stores
  • Fitness center
  • Full-service spa
  • Outdoor pool
  • Private picnics
  • Shopping
  • Spa tub
  • Steam room
  • Wine tasting room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business center
  • Conference space (3531 square feet)
  • Meeting rooms

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels

Entertainment

  • Cable/satellite channels
  • Flat-screen TV
  • iPod dock

Food and drink

  • Free bottled water
  • Minibar

More

  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - 3 AM
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 200.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 per person (approximately)
  • Fee for in-room wired Internet: USD 20 per night (rates may vary)
  • Fee for wired Internet in public areas: USD 20 per night (rates may vary)
  • Airport shuttle fee: USD 26 per vehicle (one way)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Cartagena Santa Clara
Cartagena Sofitel Santa Clara
Santa Clara Cartagena
Sofitel Legend Cartagena Santa Clara
Sofitel Legend Santa Clara
Sofitel Legend Santa Clara Cartagena
Sofitel Legend Santa Clara Hotel
Sofitel Legend Santa Clara Hotel Cartagena
Sofitel Santa Clara
Sofitel Santa Clara Cartagena
Sofitel Hotel Santa Clara
Sofitel Santa Clara Hotel Cartagena
Sofitel Legend Santa Clara Cartagena Hotel
Sofitel Cartagena
Cartagena Sofitel
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Resort
Sofitel Legend Santa Clara Cartagena Resort
Sofitel Legend Santa Clara Cartagena Cartagena
Sofitel Legend Santa Clara Cartagena Resort Cartagena

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 468 out of 596 reviews
5 - Excellent 79%
Rating 4 - Good. 90 out of 596 reviews
4 - Good 15%
Rating 3 - Okay. 23 out of 596 reviews
3 - Okay 4%
Rating 2 - Poor. 9 out of 596 reviews
2 - Poor 2%
Rating 1 - Terrible. 6 out of 596 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant staff. Nice location. Clean. Restricted water flow in bathroom Was inconvenient. Had to have someone else hold the faucet to be able to wash my face. Low flow shower. Only one toilet paper roll in bathroom. During breakfast had to request a glass of water, otherwise none was served. Otherwise a decent and clean bathroom. On a nice location.
Stayed 3 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Magnificent, awesome, never disappoints!
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very pleasant stay at Santa Clara hotel. The room was very spacious, and had nice amenities, such as a Nespresso cappuccino maker, bottles of water, fresh fruit, and 24/7 air conditioner. The bed was very comfortable, but I found the blankets a little bit too heavy, particularly considering that Cartagena is very hot and humid. The breakfast was plentiful, with lots of cold cuts, cheeses, fresh fruit, pastries, typical Colombian fruit juices, local baked goods, etc. to choose from. The central courtyard gave it a very tropical feeling if you decided to sit outdoors. I also loved the little French coffee presses that they brought to the table. My only complaint is that, since I was alone, I had to leave my table empty to serve from the buffet, and when I came back to the table everything had been removed, even the coffee that had just been pressed in front of me. That happened to me once. On another occasion nobody seated me, so I chose my own table, and when I came back with the food, the hostess had already seated people at my table. My impression was that staff were not very attentive as to who was sitting where. The bar and the swimming pool were well staffed, and service was prompt and professional. I wish I had had more time to enjoy the spa or take one of the classes being offered.
Stayed 4 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Best in CTG
Stayed 4 nights in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A first class hotel right in the middle of the old town.
Stayed 8 nights in Oct 2021