ペンガラン・ラマ・テンガー ホテル

「Very upset with front desk staff not giving proper information about parking. My booking was included free parking but during check in staff was told that no free parking for my booking package and ask to park jockey pay rm50 or open parking per entry RM5… This is unacceptable behaviour of front desk staff who duty.. have no choice, have to park open parking and pay rm5.. then have to walk to hotel room. Luckily no rain that day..」

「I made a reservation through Expedia, but when I went to the hotel before check-in to leave my luggage, I was told that there was no reservation under my name. I had certainly completed the booking and had the receipt, yet they insisted there was no reservation at all. Even though the reservation was under my name, they wasted a lot of time speculating it might be under my husband’s or children’s names, which was impossible. In the end, they told me to contact customer service myself. I...

「1階ロビーラウンジの接客対応が良かった。」

「Room is super spacious. Highly recommend if you’re looking for a cosy hotel in the heart of Malacca.」

「あ」

「お値段高め。KLのホテルと比較するのは不適切なのかもしれないが、良くも悪くもマレーシア品質。リトル・インディアの近くなので、インド系の宿泊客が多いように思う。部屋は清潔に掃除されている点は良かった。」

「料理は普通」

「素敵な邸宅風なホテルでした。 設備は古く、特に水回りは壊れたりすぐにお湯が出ないこともありましたが、それも度の想い出となる程度です。」

「スタッフの方々はとてもフレンドリーで親切でした！お部屋もセンスが良く清潔でした。 近くのレストランも美味しかったです。 外には可愛いセキュリティガード(猫)がいます。」