「Really loved this property. You can't get any better views of the volcano! It was quiet, clean, peaceful and modern. Our host, Santiago, was awesome. Very friendly, accommodating and easy to get in touch with.
The only thing I would critique is the stocking of the kitchen. For the price, I would've expected better utensils and kitchen gadgets. For example, there wasn't a good, sharp knife we could use to chop things, nor was there a decent spatula. It was a bunch of mismatched stuff. I think...
「Our room was full of ants everywhere—even in our beds! When we informed the staff, they simply acknowledged the issue and told us that it was due to the season. While we understand that seasonal issues can occur, having ants throughout the room and in the beds is not acceptable.
Unfortunately, this was not a great experience, and we expected the staff to take more appropriate action to address the problem」
「The property was really well maintained. the balcony has an excellent view of the volcano. the staff were very nice and accomodating. They were also very responsive when we messaged them. location of this property is also very good and close to all activities. A very excellent coffee and chocolate tour is right across the street from this property. a grocery store is also very close (30 second drive) to buy groceries. hot tub was clean and well maintained.」