「front desk staff are not nice, not kind, the hotel has no car park, I asked front desk a map of the car park, but the girl immediately said no, I am a Japanese and do not know the area, staff should be kind and nice to customer, also when i checked out, other girl did not say thank you, even I told her thank you, this is very unusual in Japan. 」
「We love the ambience and the location. This time, they made a mistake with our meal and gave us the whole meal without charge. We really appreciated this: it's how they handle it when things go wrong that really sets a place apart. 」
「Lovely location by the lock, as soon as we entered the bar area to collect key welcoming environment we made enquiries about the area as considering relocating everyone was so helpful.
Room was comfy n clean perfect for our stay
Food was lovely too.」
「Room was a lovely size.
Couldn’t fault the staff, they were very efficient , polite, friendly & helpful.
Breakfasts were lovely and the meal we had in the pub, was very good, generous portions too. 」
「Stayed here many times over the years as it's convenient for Donington racing circuit. It's not a 5 star hotel, but gives excellent value for money in comfortable surroundings. Hotel is 2 minutes walk from the pub making it a convenient stopover. Plenty of free parking as well. Will definitely be visiting again. About 9 miles from Donington.」
「There was lots of parking available. Check in was easy and the receptionist was very helpful in pointing out where our room could be found and where the spa could be accessed near our room. Having three single beds in one room is a really good idea for three adults to share - I went with my two daughters and none of us wanted to share a double bed so three singles in a room was exactly what we needed. The pool area was nice but some of the chairs were broken and the ceiling could do with...
"The staff were all very kind and friendly. I am Japanese and my English is not very good, but they treated me with great courtesy. The only thing that concerned me was that the shampoo was not replenished during my stay, though I believe it would have been resolved if I had simply asked."
