Palolo Deep Marine Reserve

We had a lovely welcome when we first arrived. Staff are fantastic. The gardens are lovely and we enjoyed using the lap pool. The breakfast is amazing, good selection of hot and cold food, they make a very nice omelette and the coffee is great. Had one meal at the restaurant, arrived cold, should have brought this to their attention. 1st room we stayed in was not up to standard, blind fell down twice, we were woken with an alarm going off at 6:30am 1st night and didnt get turned off till 8am. This was after telling 3 people, they then took the smoke alarm away and never replaced it, power went off fixed 2nd day, then two men came to look at the telephone it wasnt going they did nothing. 3rd night the power went off again and power was returned but then all switch's didnt work. We told reception they send man to fix he says its major will have to move. We hear nothing for another half a hour so I go to reception to see if we are moving finally get the manager and tell her the above we are upgraded to a nice room with no issues. As they rectified the situation I would stay again. All the staff or so lovely and welcoming, they certainly make it a special place.

Resort hotel on its own island in Samoa. Quite self-contained, although it's possible to walk into town if you wish.

The rooms are a good size and clean. Friendly and efficient service.