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"Excelente servicio y lugar "

"I am just going to give this hotel an across the board score of terrible because they were unwilling to refund our money or give us a credit. The dates of our stay was just days after the unrest due to the killing of the drug cartel leader. The area was a level 3 travel advisory. Cruise ships made the decision not to stop in that port. Airlines were still flying and hotels were open but of course they were, they just want to make money. They don't care about the safety of their travelers. United airlines was willing to give us an airline credit but we lost a lot of money on the hotel. I think this was a very bad PR move on behalf of the hotel. Because now no longer will we never give them our business but we will tell our friends and family about our bad experience. When we learned we were not going to get a refund we tried to gift our stay to someone else. No one was willing to take a free stay in Puerto Vallarta. So we went somewhere else but kept our reservation at the hotel. Since we were not going to get our money back anyway, we at least wanted to prevent the hotel from booking it to someone else and earning double money on it. "

"More dinner places needed to be open every night not just every other night!"

"Staff was very friendly. Restaurants on the property were great. Very helpful having the grocery store so close. "

"Went 2 days with no water , and had dirty water for most days . Bathroom had a smell like drain coming from it . Talked to the manager and was supposed to make it right , haven’t heard from them . Wouldn’t recommend."

"I love this property. It is so clean and the staff is so helpful and friendly."

"Excellent location and service!"

"It is on the ocean nice pools only 1 restaurant included in All Inclusive. Some rooms are updated and some are not. The location is perfect if you want to be in Zona Romantic area!"

"nice view, room a bit grubby,shops are nearby "