Castle of Oia

Booked the premium double room with caldera view balcony. Room did not appear like the photos and not what would expect for premium room. There were cobwebs inside the room, the balcony was a side view, also the towels provided for us were wet on the bed. When booked it said we had one free drink on arrival and a bottle of wine, we got neither then when we questioned this we only got the wine. The bathroom was small and did not seem that clean, also small shower with curtain that did not enclose the shower so the floor got wet.