「Our concierge was extremely friendly, warm, & helpful (between check in time, check out time, even recommending the perfect spot for dinner with my girlfriend)! The yellow room was eclectic & cozy and had everything we needed. Bed was comfortable, everything was freshly cleaned, and the balcony had a nice view of the caldera. We loved our stay and would definitely recommend!!」
「The property we received was not the property I booked. The photos online were very misleading, the property shown in the pictures looked completely different, much larger, and more spacious than the room we were actually given.
Unfortunately, the experience was disappointing from the moment we arrived. The staff were extremely disrespectful and unwelcoming. They had a negative attitude at all times, and we felt uncomfortable asking for anything because they would become visibly annoyed or...