ノースウェスト ロチェスターのアグリツーリズム

「ホテルは綺麗だし、設備も良いが、シャワーの勢いがとても弱い。そこだけが残念。 また到着すると満室だからといって近くの系列へ行くように言われ一泊だけはそちらで。 そこはまだ許せるが、チェックアウトの際にhotelsで予約した時と全然違う高い料金で精算されそうになった。 気づいたからよかったものの、こういったところは残念だった。」

「I stayed there for a week and they never did housekeeping. I asked the front desk for it on the 3rd and 4th days but they didn't do it. 」

「They were experiencing mechanical issues when I arrived, and said they had no hot water thru out the hotel. They said they would cancel my reservation due to this, which they didn't and I have been charged. I have had a hell of a time contacting customer service, and keep getting hung up on before I even get a chance to speak with anyone. I need to be refunded asap!」

「Staff was nice. Breakfast was good and fresh 」

「Honestly, during the days I stayed there, the service was wonderful. The cleanliness was excellent, and the pool was great—even the water temperature was perfect. I spent a few incredibly peaceful days there and felt completely relaxed. The breakfast was delicious and varied, and the customer service was outstanding; they truly look out for you, and everyone is very polite. I honestly had a fantastic time and would definitely stay there again. God bless you all, and thank you!」

「no comment」

「It was great!」

「I have limited mobility which staff was aware of. The key cards they gave me had to keep being replaced. Didn’t work for the pool or the room. It would work one time and then not the next. Them even when we got new cards it would show green but was still locked. I had to keep going to the front desk to replace the cards. I ended up pulling something in my knee between standing at the room door Trying to open it. Then having to walk to front desk to have cards Replaced and back. Never got an...