Northeast Calgary Vacations from ￥62,326

This Hotel is Downtown Calgary, parking is not free. You can park in a Lot outside, across the street or underground for a fee. Hotel is great, very clean and easy to access amenities. Groceries and shopping are across the street. My only issue, that cannot be controlled by the hotel, is that it is downtown and that comes with the same issue that most cities are having currently, homelessness. It was relaxing, paying for the undergorund parking allowed you to come and go and not have to worry about the immediate surroundings.

This hotel is in the heart of Banff National Park, so we expected the staff to be knowledgeable and provide helpful information to guests. Unfortunately, that wasn't our experience. We only found out near the end of our trip that the hotel offers complimentary local bus passes for guests. Had this been mentioned at check-in, we could have used Banff's excellent public transportation instead of driving two separate vehicles around town. It would have made our trip more convenient and enjoyable. Another disappointment was the parking fee of $21 per day. Given the hotel's location, the availability of public transit, and the efforts to encourage visitors to reduce vehicle use, this charge felt excessive. Overall, the customer service could be improved. The front desk staff were not particularly friendly or informative, and a little more hospitality and proactive communication would have made a significant difference to our stay.

The hose keeping person came inside without knocking at 10.30 am where in my check out was at 11am. During checkin the room was not provided early then why we expected to leave early. The check outs are rushed invading guests privacy

Great property! Wish our stay was longer but one night was better than none! It was a wonderful suite! Highly recommend!