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"What stood out for me was the onsen and the ryokan room we booked. Loved the touch of traditional and modern."

"Highlight was definitely the onsen. This is the best onsen I have ever used in any area of Japan. It's huge, there are so many different options for baths, and the women's open air bath was so beautiful and picturesque in the middle of winter, right next to a snow covered mountain. It was spotless clean and they provide so many amenities. We stayed in a Japanese style room and it was lovely. The different wings weren't actually as spread out as it seemed so nothing was too far away. Buffet dinner and breakfast were great, lots of variety and lots of vegetarian options which I was worried about! Hands down the best spot for Jigokudani and the boardwalk and park trails (most of the trails were closed for winter though). An easy short stroll to the valley and in the other direction cute souvenir shops. Definitely recommend :)"

"Staff was extremely friendly, rooms were incredible, the onsen was amazing. The food was 80% good, had a few things that didn't quite land."

"Super view! "

"I had a great stay. I found the accommodation to be very clean and well setup. The staff were very friendly and approachable. My personal highlight was the takoyaki party hosted at the hostel … very cool. I’d stay again"

"Surprisingly good. I was a bit worried when reading google review, turns out this hotel became my favourite spot for the whole trip. The Onsen and food are just perfect. Onsen area is well maintained, variety of choices and clean water. Food is in room service, so you can take the time to enjoy without any distractions. Only thing is that my room is close to the elevator, but it’s quiet in general. "

"The room was very spacious and clean, but one thing I didn't enjoy was the smel of bug killer spray. I think I wasn't lucky. I'm sure the room usually doesn't smel. The food was amazing. "

"Property need to go through some upgrades. Stay at room 346 for 3 nights. Room ceiling has dust and moulds around washing sink. It is also noisy in the middle of the night can hear noise , push/dragging if furniture sound coming from the dining area cause room is directly above it. Bed sheets has holes too , lol. Onsen is nice however the drying/ beauty area has 2 hair dryer not in working condition. May not be worth the $ . "

"Lots of tourists don’t have manor in the public bath. They don’t tell them rules. A lady stand in the middle of the onsen and start to doing exercises. I don’t want to see that while we are all naked. They are loud too. During the onsen and in the morning on the hallway. "