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"Amazing hotel. Thank you!"

"Wonderful service! The Kaiseki dinner was fabulous!"

"Love the hotel. One block from the canal and one block from the shopping street. There’s an onsen in the hotel but it could get crowded at certain times. Overall, love the hotel and can’t wait to be back."

"Very nice hotel. You do need a car to move around. Dining options are not walkable. "

"Very good hotel. Service was great. Check out the bakery for some nice Japanese style breads in the morning. Major Otaru attractions are a short walk away. Elevators could be very busy during high traffic times. "

"Very close to the Otaru canal and museums, shops and restaurant. The big bathes with natural spring water is excellent."

"New hotel, 1. great Location where you can walk to Otaru’s main tourist attractions, 2. Breakfast were excellent! 3. Laundry: Room TV shows how minutes left for each Laundry unit to finish, so it was super helpful to manage the timing for Landry chore. Little disappointment were, 1. no luggage rack!?! So you have to leave luggage on the floor. 2. Big ofuro had steam sauna (women) but it was a joke. It wasn't hot at all. I was able to do own hot yoga (warm yoga!) "

"It was perfect for what we needed. "

"Overall the resort stay is good value for money (summer), it has everything onsite, amusement park, shopping, food etc. some downside could be: the hotel room bathroom being a little dated, they don't do cleaning daily, but they do at least change your towels for you. Being a hotel, noise from your neighbors could be a problem (talking loudly in their room or outside in the corridors, slamming the door etc esp at night or in the early morning). They also provide coffee bags and teas in room. Location wise it seems to be quite ok, as we were able to drive (south) to Lake Toya in under 30mins or so, city of Date, Muroran, Noboribetsu etc. to the north, niseko, and if you like to the East is Jozenkei, all within about an hour. Plenty of Parking and is free. You also have access as a resort guest to Westin's onsen. The monorail is cute! Just note that this is in the summer where it's not the resort ski season so everything is very chill and not too crowded, I think things might get a bit different in the winter busy season though :) "