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"Very professional and clean staff! Beautiful room overlooking Tokyo Tower and Mt. Fuji. What a great experience!"

"Good AC and smooth check in process. "

"Staff cleaned room daily, even once later upon our request as they were still cleaning other rooms on our floor."

"Dated room with stained carpet No toiletry except toothpaste and brush "

"The breakfast has plenty of choices. Nothing to complain about. I strongly recommend this exceptional hotel."

"I booked the Knot for my brother and my mom on their trip to Japan. Their trip was broken into three parts - I booked the Knot for their initial stay and at the end of their Japan tour. On the initial stay - they had rave reviews. The food, stay, etc. exceeded their expectations. However, the bathroom in the room has a step and this was at times challenging for my mom who has mobility issues. Other than that, they loved their stay. The issue was their last leg of the trip. When they returned to the hotel they had a new room. My mom described this room as a makeshift closet - dusty, dirty, small and noisy. It is interesting because I paid a greater amount for this night as it landed on a weekend but it made their overall experience terrible and they left feeling they would never go back again. It is really unfortunate because I think it depends on what room you get and clearly that’s a Wild card. "

"Clean rooms with amazing views if you can get high floor. Would definitely recommend asking for room facing away from shinjuku train station as the noise is quite loud, even on high floor (stayed on 28). Soak-in tub and beds are great!"

"The beds and the pillow are uncomfortable but everything else is top tier "

"This is such an excellent hotel! We love that it’s near the Kinshicho Train Station and is connected to tne Arcacit Mall that has a large Daiso and Grocery Store as well as small restaurants including a McDonald’s. The staff spoke English fluently and were so helpful. The doorman one morning went out of his way to go out to the Main Street and flag down a taxi for us even in the rain and it took some time. So nice! Thank you! "