I like that the property is away from the major hustle and bustle, but is in walking distance to the wharfs. The water taxi and shuttle bus were also nice.
1) I didn't like that I don't know what my VIP ammenity was - was it early check-in? Also, parking is $35 per day on top of the resort fee and the price of the room. I don't like that there are fees for staying at the resort on top of the fee I already paid for staying at the resort. Just tell me the price.
2) Our room was nice enough, but there were no available outlets, save one, for charging devices, etc. The room was also not really part of the hotel, but rather you had to leave the main hotel, then walk outside through a courtyard and enter a vestibule with, I think, access to 4 rooms - felt like a Motel.
3) The Pineapple Club bar was messy and seemed dirty - service was very slow.
The pool area had broken and ripped umbrellas; it took some time for the "hostess" to arrange our chairs.
4) Breakfast - long line at the caffe' - 2 parfaits, 2 coffees, 1 muffin = $45.
Summary - if you're going to charge high end prices, then I should exprect high end service and impecable cleanliness not a sloppy pool bar, duct tape covering a wall outlet, motel room setting, ripped pool umbrellas, sticky bar tops, etc.