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"Clean room and easy check-in / check-out"

" The rooms were clean the staff at check-in and serving in all the hotel amenities like the library bar and the gift shop were really friendly. In the evenings when you arrive late, you have to show your room key to prove that their safety at the hotel and they will not just allow anybody in. They do have a $35 a day resort fee but that gives you $35 credit at any of the amenity or gift shop or bars or restaurants plus you get two complementary bottles of water every day to offset the cost, I really enjoyed my stay at the grand Sheraton and would highly recommend."

"they randomly change your card for items that were not ised"

"Lovely hotel nearby Penn station which is perfect for train to JFK and Newark airport. Staff were friendly and helpful. Rooms clean and refreshed everyday. We came with daughter partner and 2 young children and the staff ensured we had rooms next to each other. And, as always, the free arrival cookies are amazing lol"

"good location and amazing rooms"

"Property was under some kind of construction and was immensely loud within the lobby. Rooms are extremely tight where the desk chair couldn’t even be swung around without hitting the beds. "

"Everything was wonderful. The shower was really nice."

"Honestly this is was the best place we could have stayed in New York. The staff was friendly and very informative. "

"Too noisy , housekeeping crew kept banging the door of their storage which was located next to our room .. this would go on every night until 1am .. room is outdated , bathroom needs some serious help .specially for the cost. staff is great and friendly .. but facilities really needs some care and renovation."